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Email-first IT ticketing

IT support that keeps up with your whole team.

An email-first ticketing system for your staff to report and track IT issues, with the audit trail and role separation a real IT team needs.

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Ticket queue12 open

  • VPN drops every few minutes

    Network

    In progress

  • New hire needs email + VPN access

    Accounts

    Assigned

  • Printer on 2nd floor offline

    Hardware

    New

  • Email signature not updating

    Software

    Resolved

What it does

Email-to-ticket

Staff email a problem and a ticket appears, threaded and triaged. No portal to learn, no friction.

Role-based views

End users, technicians, and admins each see exactly the slice they need.

Visible audit trail

Every status change and comment is recorded. The public-records story, built in.

At-a-glance dashboard

Open versus closed, by status, by category. The whole queue in one read.

Self-hosted by design. It runs on your own servers and database — your data never leaves your infrastructure, and every change is logged for a complete, exportable audit trail.